If you are not satisfied with our Services or in case you encounter any problems, you can file a complaint in an electronic form by contacting our Customer Service team at support@gainsbody.com. Your complaint will be examined as soon as possible, in any case no later than within 30 days of the date on which the Company received your complaint. Your complaint should include the description of the issue you encountered and the preferred solution to your problem. Our response to your complaint will be sent to the e-mail address from which the complaint was sent or to any e-mail address indicated by you.
While we hope you enjoy using the Services, you may cancel your account at any time by contacting our customer support team or in the settings section (requires you to be logged in). For information about the availability of refunds, please review the following paragraphs on subscription plans and payment policies. Although you are entitled to cancel your user account at any time, you acknowledge and agree that as a consumer you are not entitled to withdraw from the contract governing the provision of Services by us: we provide digital content which is not supplied on a tangible medium and you expressly consent that the we begin the performance of the contract with you before the lapse of the 3 days’ withdrawal period. you agree to lose your right to withdrawal once the contract has been fully performed by us (once start watching the training videos provided through the website) and you expressly agree that we begin the performance of the contract before the lapse of the 3 days’ withdrawal period; You thereby acknowledge that you lose your right of withdrawal.